FAQ

What should I check before ordering?

Read the chosen item’s model, capacity, materials, included accessories and care or safety information. Bottle, tumbler and lid compatibility is product-specific. Follow the exact listing rather than assuming all drinkware shares the same features.

How much is shipping and when will it arrive?

Standard Shipping is free for every US order, with no minimum spend, and delivery is limited to the United States. Processing is normally 1–2 business days, followed by an estimated 4–6 business days in transit. Weekends and US federal holidays are excluded. Tracking is emailed after dispatch; carrier delays can affect arrival.

Can I return, exchange or cancel an order?

Ask for a return or exchange within 30 days after delivery, keeping eligible items unused in original condition and packaging. We pay approved return postage for change-of-mind and product-problem returns. Approved refunds are issued to the original payment method within 10 business days after receipt and inspection; banks may take longer to post them. Cancellation or changes should be requested before dispatch and depend on processing progress.

How do I pay or get help?

Checkout displays the enabled payment methods and charges in USD, with applicable taxes collected according to law. Our team is available Monday to Friday, 9:00 AM–5:00 PM (America/Chicago) through the email and phone below. Include the order reference for an existing purchase, but never send sensitive card details.

Contact and business address

Simple Modern
Email: Support@Simplemrdern.shop
Phone: 719-663-5527
Address: 7219 Aspen Brook Ave, Frederick, Colorado, 80530, US